Our refund policy explains the terms related to technology services, software solutions, subscriptions and business engagements provided by Tekwise.
Tekwise provides enterprise technology solutions, software platforms, API integrations and custom development services. This Refund Policy explains the conditions under which refunds may be considered for our services.
Due to the nature of technology services, including software development, platform configuration, integrations and infrastructure setup, payments are generally non-refundable once work has started or services have been delivered.
A refund request may be considered in situations such as:
For custom software development, system integrations and enterprise projects, payments are managed according to agreed milestones, contracts and project schedules. Completed milestones, delivered work or utilized resources are non-refundable.
For recurring technology subscriptions, cancellation requests must be submitted before the next billing cycle. Previous billing periods are not eligible for refunds.
Refund requests must include payment details, service information and the reason for the request. Tekwise will review each request and provide a decision based on the applicable agreement and service status.
Approved refunds will be processed through the original payment method. Processing time may vary depending on the payment provider or financial institution.
Tekwise does not provide brokerage, investment or financial services. Therefore, this Refund Policy does not apply to trading activities, investment products or financial transactions.
For refund-related questions, please contact the Tekwise support team.